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Return policy

This Return Policy outlines the terms and conditions under which DiDi Computer ("we," "us," or "our") accepts returns of products purchased through our website/application/service (the "Service").

1. Eligibility for Returns

We accept returns under the following circumstances:

  • Defective Products: If the product you received is faulty or damaged upon arrival. You must notify us within [Number] days (e.g., 7 days) of receiving the product and provide photographic or video evidence of the defect.
  • Incorrect Products: If you received a product that is different from what you ordered. You must notify us within [Number] days (e.g., 7 days) of receiving the product. The product must be returned in its original, unopened condition.
  • Change of Mind (If Applicable): We may offer returns for a change of mind within a specified period (e.g., [Number] days) of receiving the product, subject to certain conditions (see Section 3). This is not always mandatory under law but can be offered as a customer service.

2. Non-Returnable Items

The following items are generally non-returnable, unless they are defective or incorrect upon arrival:

  • Digital Products Once Downloaded or Accessed: This includes software, e-books, digital templates, etc., once they have been downloaded or accessed by the customer.
  • Personalized or Custom-Made Items: Products that have been specifically customized or personalized for you are generally not eligible for return unless they are defective or do not meet the agreed-upon specifications.
  • Hygiene-Sensitive Items (Once Opened): For health and hygiene reasons, certain items such as underwear, swimwear, cosmetics, and personal care products may not be returned if the packaging has been opened, unless they are defective upon arrival.
  • Perishable Goods: Items that are likely to deteriorate or expire rapidly, such as food and beverages, are generally not returnable.
  • Sale or Discounted Items (Unless Defective): Returns for sale or discounted items may be subject to specific conditions, which will be clearly stated at the time of purchase.

3. Conditions for Returns (Including Change of Mind, if Offered)

If we offer returns for a change of mind, the following conditions typically apply:

  • You must request a return within [Number] days (e.g., 14 days) of receiving the product.
  • The product must be returned in its original, unopened, and unused condition, with all original packaging, tags, and accessories intact.
  • Proof of purchase (e.g., order confirmation, invoice) must be provided.
  • You may be responsible for the return shipping costs.

4. How to Request a Return

To request a return, you must:

  • Contact our customer support team within the eligible timeframe (as specified above) via [Email Address] or [Phone Number].
  • Provide your order number, a detailed explanation of the reason for the return request, and any supporting evidence (e.g., photos, videos for defective or incorrect items).
  • Indicate whether you would like a refund, exchange, or store credit (subject to availability and our policies).
  • Follow the instructions provided by our customer support team.

5. Return Process

Once your return request is approved, we will provide you with instructions on how to return the product. This may involve:   

  • Providing a return shipping label.
  • Instructing you to ship the item back to a specified address.

You are responsible for ensuring the product is securely packaged to prevent damage during return shipping. We recommend using a trackable shipping method as we are not responsible for items lost or damaged during return shipping.   

6. Inspection and Resolution

Upon receiving the returned product, we will inspect it to ensure it meets the conditions for return.

  • Approved Returns: If the return is approved, we will process your chosen resolution (refund, exchange, or store credit) within [Number] business days (e.g., 7-10 business days).
    • Refunds: Refunds will be credited to your original method of payment.
    • Exchanges: Exchanges are subject to product availability. If the desired exchange item is unavailable, a refund or store credit may be offered.
    • Store Credit: Store credit will be issued for the value of the returned item and can be used for future purchases.
  • Rejected Returns: If the return is rejected because it does not meet the conditions outlined in this policy, we will notify you with an explanation of the reason for the rejection. The product may be shipped back to you at your expense.

7. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to a defective or incorrect product sent by us, we will typically cover the return shipping costs.
  • Change of Mind Returns (If Offered): For returns due to a change of mind, you will typically be responsible for the return shipping costs.

8. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Return Policy on the Service. Your continued use of the Service after the posting of a revised Return Policy constitutes your acceptance of the changes.   

9. Contact Us

If you have any questions about this Return Policy, please contact us at:

didicomputer@example.com

68, Jln KLC 3, Kampung Keladi, 09000 Kulim, Kedah

DiDi Computer