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Refund policy

This Refund Policy outlines the terms and conditions under which DiDi Computer ("we," "us," or "our") offers refunds for products or services purchased through our website/application/service (the "Service").

1. Eligibility for Refunds

Generally, refunds may be considered under the following circumstances:

  • Defective Products: If the product you received is faulty or damaged upon arrival. You must notify us within [Number] days (e.g., 7 days) of receiving the product and provide photographic or video evidence of the defect.
  • Incorrect Products: If you received a product that is different from what you ordered. You must notify us within [Number] days (e.g., 7 days) of receiving the product. The product must be returned in its original, unopened condition.
  • Service Not Rendered: If you purchased a service that was never provided by us, and the cancellation was not due to your actions.
  • Cancellation Within a Specific Period (If Applicable): For certain services or digital products, we may offer a cancellation period during which you can request a refund (e.g., within [Number] hours/days of purchase, provided the service/product has not been fully accessed or utilized). Please refer to the specific terms of the product or service.

2. Non-Refundable Items/Services

The following items/services are generally non-refundable, unless otherwise stated:

  • Digital Products Once Downloaded or Accessed: This includes software, e-books, digital templates, etc., once they have been downloaded or accessed by the customer.
  • Services Already Rendered: Once a service has been fully provided, it is typically non-refundable.
  • Personalized or Custom-Made Items: Products that have been specifically customized or personalized for you are generally not eligible for refunds unless they are defective.
  • Items Damaged Due to Misuse: Damage caused by improper use, accidents, or neglect by the customer will not be eligible for a refund.
  • Sale or Discounted Items (Unless Defective): Refunds for sale or discounted items may be subject to specific conditions, which will be clearly stated at the time of purchase.

3. How to Request a Refund

To request a refund, you must:

  • Contact our customer support team within the eligible timeframe (as specified above) via [Email Address] or [Phone Number].
  • Provide your order number, a detailed explanation of the reason for the refund request, and any supporting evidence (e.g., photos, videos).
  • Follow the instructions provided by our customer support team.

4. Return Process (If Applicable)

If your refund request is approved for a physical product, you may be required to return the item to us. The following conditions apply:

  • The product must be returned within [Number] days (e.g., 14 days) of our refund approval.
  • The product must be returned in its original packaging, including all accessories, manuals, and any other included items.
  • You may be responsible for the return shipping costs, unless the return is due to a defective or incorrect product sent by us. We will specify who is responsible for return shipping costs during the refund process.
  • We recommend using a trackable shipping method for returns as we are not responsible for items lost or damaged during return shipping.

5. Refund Process

Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days (e.g., 7-10 business days). The exact timeframe may vary depending on your payment provider.   
  • Rejected Refunds: If your refund is rejected, we will notify you with an explanation of the reason for the rejection. The product (if returned) may be shipped back to you at your expense.

6. Partial Refunds

In some cases, a partial refund may be granted at our discretion, such as for minor issues or if only part of an order is eligible for a refund.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Refund Policy on the Service. Your continued use of the Service after the posting of revised Refund Policy constitutes your acceptance of the changes.   

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

didicomputer@example.com

68, Jln KLC 3, Kampung Keladi, 09000 Kulim, Kedah

DiDi Computer